FAQs

What is Registered Massage Therapy?

A Registered Massage Therapist (RMT) in British Columbia is a healthcare professional with 2200 hours of formal education. RMTs in BC are required to continue enhancing their knowledge and skills throughout their careers by participating in ongoing courses and training programs. Additionally, all Registered Massage Therapists are regulated by the College of Massage Therapists and are recognized as Regulated Health Professionals in British Columbia. Massage therapy has been a regulated healthcare profession in BC since 1946.

RMTs are trained to assess and treat a wide range of neuromuscular issues through the manipulation of soft tissues. They are also skilled in a variety of techniques aimed at improving patient outcomes, including stretching, strengthening, hydrotherapy, and postural exercises.

First Treatment Expectations?

Your first treatment will involve three distinct stages:

Before your treatment: Please arrive 10-15 minutes early to complete a detailed health history form and any other relevant paperwork related to your massage therapy.

During your treatment: The session will begin with a thorough discussion of your health history, followed by a physical assessment, which may include specific orthopedic tests as needed. This will provide the therapist with essential information to create a personalized treatment plan aimed at restoring your health. After the assessment, the therapist will explain the proposed treatment plan. If you agree with the approach, the treatment will proceed. If you have any questions or concerns about the plan, please feel free to ask your therapist.

During the massage, you may experience some discomfort or therapeutic pain. Your therapist will regularly check in to ensure your comfort and make sure you are not in any harm.

After your treatment: The therapist will reassess your body and provide any additional exercises, stretches, or recommendations for you to take home. These will help optimize the benefits of your treatment and support your recovery. The receptionist will complete the billing process and assist you in scheduling any follow-up appointments if necessary.

Direct Billing?

We provide direct billing to a range of extended health insurance companies. However, due to the uniqueness of individual plans and potential technical issues, we cannot guarantee direct billing for every appointment. As such, direct billing is a benefit we offer to our patients. To ensure seamless service, we kindly request that you keep a valid credit card on file, in case direct billing is not available.

Direct Billing Companies include (not limited to):

  1. Pacific Blue Cross

  2. Medavie Blue Cross (RCMP, Canadian Armed Forces, Veterans Affairs)

  3. Canada Life

  4. Coughlin & Associates Ltd.

  5. ClaimSecure

  6. Chambers of Commerce Group Insurance

  7. Desjardins Insurance

  8. First Canadian

  9. Group Health

  10. Johnson Inc. & Johnson Group Inc.

  11. Manulife Financial

  12. RWAM Insurance Administrators

  13. Sun Life Insurance

Is There A Cancellation Policy for Appointments?

Our cancellation policy has been in effect since January 1st, 2025. When appointments are canceled or rescheduled at short notice, or if you miss an appointment, we are unable to offer that time to other patients. We require at least 24 hours' notice to reschedule or cancel your appointment. If your appointment is canceled or rescheduled within the 24-hour window, a cancellation fee will apply, and we will require a credit card to process the following charges:

  • First cancellation: 70% of the appointment fee

  • Second cancellation or more: 100% of the appointment fee

We understand that occasional last-minute cancellations are unavoidable, so please inform us as soon as possible. Cancellations can be made via phone, email, or voicemail at any time, as we check these regularly.

Please note that missed appointments and late cancellations are not covered by your ICBC or private insurance.